Frequently asked questions
Where and how are FuzzHugger Effects made?
All FuzzHugger pedals are hand-made in the US, in the mountains of Pennsylvania. Every step—from drilling the metal enclosures, to creating and applying graphics, finishing, PCB population, and wiring—is done by hand, in-house. (PCBs are printed out-of-house, also in the US.)
How long do email replies take?
As a one-person shop, emails are prioritized: troubleshooting, repair, and important order questions come first—same day, or next. (If I take longer, don't hesitate to re-send.)
Do you do custom work?
For many years, nearly half of my work was custom. Currently, as I'm working on meeting demand and introducing new models, the answer is: sometimes.
Will you modify my FuzzHugger pedal?
In some cases, yes; contact me with questions or available mods.
Can I tour / visit your shop?
Sorry, Wonka-style tours are not available. Safety and time constraints. I'm also a hermit.
How do I power my pedal?
All FuzzHugger pedals use the industry-standard: 9 volt, negative-tip (center
negative) adapter, 2.1mm jack. (Check specs or manual for max voltage.) Yes, you can daisy-chain, but a power supply with isolated grounds offers quieter operation.
International shipping is taking longer than estimated. When should I worry?
This can happen sometimes, especially around holidays and/or during global pandemics. I frustratingly can't do anything if your country's mail courier is slow. Often, it's because tied up in your country's customs system.
Since 2008, I think only two international shipments have been lost in the mail. In both cases, I verified it with USPS, and more importantly, sent replacements to the customer. If you ordered a pedal, you will get that pedal. Guaranteed.
What's FuzzHugger's Deluxe Finish?
Thick, domed, high-gloss, hard-wearing acrylic.
Is my Voltage and/or Bias knob supposed to make a scratching sound when adjusted?
What's the difference between various finishes?
• FuzzHugger's Deluxe Finish is a thick, domed, hard-wearing acrylic. It adds extra visual depth and vibrance to my signature vibrant graphics. It's durable and chip-resistant. It costs the most, as it requires extensive hand-finishing.